Consistency in UI and User Documentation – Challenges, Examples, and Recommendations
- Fachvortrag
- Software Documentation
- 14. November
- 10:00 - 10:45 AM (MEZ)
- C7.2
- beendet
- Keine Folien hochgeladen
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Dr. Marie-Christine Gosselin
- Enclustra GmbH
Inhalt
Inconsistencies between the user interface (UI) of a product and its user documentation reduces customer satisfaction. Previous studies have found that challenges are related to the lack of context, the lack of awareness, and the lack of internal processes. This presentation shows examples of inconsistencies between the UI and the user documentation of a product, as well as the results of interviews with three experienced technical writers.
Das lernen Sie
Based on a literature review, practical examples, and interviews, recommendations are formulated to help teams working as efficiently as possible with UI strings and user documentation.
Vorkenntnisse
Basic concepts of technical writing: terminology, translation memory, content management system.
Referent:in
Biografie