How to feed a chatbot with your documentation content
- Partnerpräsentation
- Analyse und Content-Strategie
- 14. November
- 09:00 - 09:45 AM (MEZ)
- C6.2
- beendet
- Keine Folien hochgeladen
-
Mette Lilienthal
- parson AG
-
Jörg Schmidt
- RWS plc
Inhalt
This presentation introduces a content supply chain to make XML documentation content accessible to a chatbot. A typical use-case scenario would be using the chatbot for troubleshooting, having the chatbot respond with the correct solution(s) extracted directly from the XML source files. The solution was developed as part of a master’s thesis, which also included tests of the user acceptance for this kind of user assistance.
Das lernen Sie
How to make XML documentation content accessible to chatbots; how well chatbots are received by users in troubleshooting scenarios; what makes a documentation chatbot better than for example ChatGPT.
Vorkenntnisse
Knowledge of XML/DITA, usage of metadata, and rough understanding of chatbots could be helpful.
Referent:innen
Biografie
Biografie